Privacy notice and cookies policy

We are committed to maintaining your confidence and trust when you visit our website and app and subscribe to our newsletter. Here you’ll find information on how we treat your data that we collect from visitors to our website, or when someone subscribes to our newsletter.

Newsletter Sign Up

As part of the sign up process for our email newsletter, we collect personal information. We use that information to both tell you about our auctions, offers and news that you’ve asked us to tell you about and check every now and again that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses. We take your privacy very seriously.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing mail@swisswatches.auction

Swiss Watches Auction

When you create an account at Swiss Watches Auction you will be asked to provide certain information about yourself including your name, contact and financial details before you are able to proceed with purchasing any watch via the platform.

We may receive and save any information you enter on our website or give us in any other way. You can choose not to provide information, although it is needed to create an account and make a purchase through the platform.

When someone visits www.swisswatches.auction we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

Information Collection and Use for mobile apps

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Email address, User IDs, Address, Phone number,User payment info, Other financial info,Approximate location,Photos,Crash logs,Device or other IDs. The information that we request will be retained by us and used as described in this privacy policy.

How we use your information

Personal data collected as part of the account creation, transaction and payment process will be held primarily to fulfil your order or process your sale. This data will be retained by reputable third-party banking and distribution institutions who handle our customers payment transactions and may be used for any of the following purposes: accounting, billing, payments, auditing, administrative and legal purposes, security and payment verification. For a full list of our third-party banking and distribution partners and details of their privacy policies please contact us.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Feedback

Swiss Watches Auction uses a third party review provide from time to time to receive and publish reviews from customers after they have bought or sold a watch with us. Trustpilot is a website which collects and publishes reviews for online businesses. When a customer completes an order, they may receive an email from Trustpilot inviting them to add a review. For more information on the privacy practices of Trustpilot please visit Trustpilot’s Privacy Terms webpage: uk.legal.trustpilot.com/end-user-privacy-terms You can unsubscribe from feedback emails at any time of the day or night by clicking the unsubscribe link at the bottom of any of the Trustpilot emails or by emailing mail@swisswatches.auction

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Right of Access

You are entitled to access the personal information that we hold. Email your request to mail@swisswatches.auction

Changes to this Privacy Notice

We review our Privacy notice regularly. This privacy notice was last updated on 19^th February 2024.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on www.swisswatches.auction is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.