1. What is the purpose of the watch auction website and mobile app?
Our platform is designed to facilitate the buying and selling of watches through online auctions. Users can explore a wide range of timepieces, place bids, and participate in an exciting auction environment.
2. How do I register on the platform?
Simply visit our website or download the mobile app, click on the "Sign Up" button, and follow the easy registration process. You'll need to provide some basic information to create your account. Additionally, for the safety and security of our platform, we require users to upload some form of identification during the registration process. This step ensures the integrity of our user community and helps maintain a secure environment for all participants.
3. How does the auction process work?
Auctions typically start with a minimum bid. Users can place bids on the watches they are interested in, and the highest bid at the end of the auction wins. The auction countdown timer ensures an exciting and transparent bidding process.
4. What happens if I win an auction?
Congratulations! If you win an auction, you'll be notified, and instructions will be provided on how to complete the payment. Upon winning, the platform commission will be taken immediately from the credit card on your account. Once the commission is processed, the next stage involves completing the payment for the watch. Once both the platform commission and the watch payment are confirmed, the watch will be shipped to your provided address. This two-stage process ensures a smooth and secure transaction for both buyers and sellers on our platform.
5. How are bids placed?
Users can place bids directly on the platform. Simply select the amount you wish to bid, and the system will automatically update the current highest bid. Bidding is an engaging and real-time experience.
6. Is there a reserve price for auctions?
Sellers have the option to set a reserve price, ensuring that the item will not be sold unless the bidding reaches a specified amount. This provides sellers with control over the minimum acceptable value of their watches.
7. Who can sell on your platform?
We only allow approved reputable, well-established dealers to list on our platform. This guarantees that the watches available for auction are authentic and of the highest quality.
8. What payment methods are accepted?
We accept various secure payment methods, including credit/debit cards and other online payment options. Details will be provided during the checkout process. Please note that there may be a fee associated with processing credit/debit card payments, and this fee will be clearly displayed on the payment page for your awareness.
9. Can I track the shipping status of my purchased watch?
Yes, once the item is shipped, you will receive a tracking number. You can use this to monitor the shipping status and estimated delivery time of your purchased watch.
10. What do I do once I have received the watch?
Once you've received the watch, we recommend checking it thoroughly. If you are satisfied with the watch and confirm that it matches the description provided on the platform, please log back into the platform. Within your account, there will be an option to acknowledge the receipt of the watch. Your acknowledgment is important for the completion of the transaction and provides valuable feedback to the seller. If you have any concerns or discrepancies, please contact our customer support for assistance. Your satisfaction is our priority!
11. How do I contact customer support?
For any questions, concerns, or assistance, please reach out to our customer support team through the "Contact Us" section on the website or app. We're here to help!
12. How much does it cost to purchase a watch?
We charge a platform commission for auctions. This is generally set at 6%, but it can vary from auction to auction.and there is no minimum charge. The exact commission rate for each auction will always be prominently displayed in the "Place Bid" box. It's important to review this information before participating in the auction to ensure transparency in the overall cost of your watch purchase. The platform commission contributes to maintaining a secure and user-friendly environment for all participants on our platform.
13. Can I withdraw a bid?
Once the auction is live and a bid has been placed, it cannot be withdrawn. Please ensure careful consideration before placing a bid. If you, as the successful buyer, fail to complete the purchase of an auction for any reason other than the default of the seller, you will be obliged to pay the platform commission. This policy is in place to maintain the integrity of the auction process and ensure a fair and transparent environment for all users on our platform.
